Lost Luggage Guide: What to Do & How to Prevent It

IF YOUR LUGGAGE IS LOST

1. Stay calm and act quickly - the first 24 hours are crucial.

2. Report the missing baggage before leaving the airport:
- Go to your airline's baggage service office.
- File a Property Irregularity Report (PIR).
- Get a copy of the report and reference number.

3. If you are a GEGO client, you will know where your bag is and share its location with the airline.

Required Information

  • Your contact details (local address, phone, email)
  • Detailed bag description (brand, size, color)
  • Photos of your luggage (if available)
  • List any important content in your bag
  • Your flight information

Follow-up Steps

  • Contact your travel insurance provider.
  • Keep all receipts for essential purchases.
  • Follow up with the airline regularly.
  • If you are a GEGO client, check regularly where your bag is.
  • For assistance, please contact our customer support 24/7.
    Bag Recovery Service is included with your active membership.
Contact SUPPORT HERE

GEGO PRO Luggage Tracker

Real-time Location Tracking Worldwide

Track your luggage anywhere in the world through a user-friendly mobile app

Bag Opening Alerts

Powered by a light sensor, receive instant notifications if your luggage is opened, providing extra security

Location Sharing

Share your luggage location with airlines or family members for real-time monitoring

Airport Notifications & Alerts

 Get updates about your baggage status throughout your journey

Tips for Success

  1. Take a photo of your luggage before checking it
  2. Remove old airline tags
  3. Place identification inside and outside your bag
  4. Make your bag distinctive
  5. Arrive early at the airport to avoid rush checking
  6. Place your GEGO inside your luggage and track it in real time. If you have a GEGO PRO place it above its contents to get an instant alert if your bag is opened.

Apply promo code HELLOGEGO at checkout and get this benefit!

Enjoy 30% OFF GEGO PRO

GEGO Membership Services

Bag Recovery Services (partnered with Blue Ribbon)

Professional assistance to locate and recover lost luggage. Get upt to $1.000*.

Learn More

Delayed or Cancelled Flight Compensation

Coverage for eligible flight-related issues. Get up to $650 per flight disruptions.

LEARN MORE

Claims & Compensation

  • Airlines are responsible for lost luggage up to certain limits
  • Compensation varies by airline and route
  • Claims must typically be filed within 7-21 days

Major Airlines Baggage Claim Contact Information

North America

American Airlines

United Airlines

Delta Air Lines

Europe

British Airways

Lufthansa

Air France

Asia & Pacific

Singapore Airlines

Emirates

Important Tips for Airline Claims

Time Limits
  • File initial report: Immediately at airport (24-hour maximum)
  • Written claim submission: 7-21 days (varies by airline)
  • Final claim deadline: Usually 30-45 days
Documentation Required by Most Airlines
  • Property Irregularity Report (PIR)
  • Original boarding passes
  • Baggage claim tags
  • Purchase receipts
  • Value declaration (if made)
  • ID proof
  • Bank details for compensation
Follow-up Protocol
  • Keep all reference numbers
  • Document all communication
  • Follow up every 24-48 hours
  • Use multiple contact methods (phone, email, online)

GEGO Contact & Support

For more information about GEGO Luggage Tracker and its services:

App Download: Available on iOS and Android stores

This guide is provided as a service to help travelers manage and prevent luggage loss incidents. For the most current airline policies, please check with your specific carrier.