Please read this carefully before accessing or using the www.gego.io site, or its products and services. By accessing or using any part of this site, you agree to be bound by all the terms and conditions set for in Terms of Use bellow. If you do not agree to one or more of the terms and/or conditions set for, then you may choose not to access the site or use any GEGO Devices and/or services. If these terms and conditions are considered an offer by GEGO Inc., its services and/or the GEGO Device, acceptance is expressly limited to these terms of use. By accessing or using the applications, products, and services owned or operated by GEGO Inc., whether through its  software applications or websites (its “Services”), you are accepting and agree to be bound by the terms and conditions set forth herein: (“Terms of Use”).

TERMS OF USE

These terms and conditions of use (“Terms of Use”) govern your use of our online interfaces and properties (e.g., websites, applications) owned and controlled by GEGO Inc., a Florida corporation (“the Company”), including the www.gego.io website (collectively, the “Site”). Your compliance with these Terms of Use is a condition to your use of the Site. If you do not agree to be bound by the Terms of Use, promptly exit this Site.These terms and conditions of service (“Terms of Service”) govern your use of the GEGO mobile application (the “GEGO App”) and any wireless GEGO Device (the “GEGO Device,” and together with the App, collectively, the “Service”) sold and made available by GEGO Inc., a Florida corporation (“the Company”). Your compliance with these Terms of Use is a condition to your use of the Service. If you do not agree to be bound by the Terms of Use, promptly exit the App and refrain from any and all future use of the App and the GEGO Device. Please also consult our Privacy Policy for a description of our privacy practices and policies, including a description of what data is collected in connection with your use of the Service and how such data is used. Your use of the Company’s online interfaces (e.g., websites, the "App"), including the www.gego.io website, is subject to our Terms of Use. All features, contents, specifications, devices, accessories, prices and services described on the www.gego.io  website are subject to change at any time without prior notice.

Ownership of the Site

All pages within www.gego.io  and any material made available for download are the property of the Company, or its licensors or suppliers, as applicable. The Site is protected by United States and international copyright and trademark laws. The contents of the Site, including without limitation all data, files, documents, text, photographs, images, audio, and video, and any materials accessed through or made available for use or download through this Site (“Content”) may not be copied, distributed, modified, reproduced, published or used, in whole or in part, except for purposes authorized by these Terms of Use or otherwise approved in writing by Company. You may not frame or utilize framing techniques to enclose, or deep link to, any name, trademarks, service marks, logo, Content or other proprietary information (including images, text, page layout, or form) of the Company without its express written consent.

Site Access, Security and Restrictions; Passwords

You are prohibited from violating or attempting to violate the security of the Site, including, without limitation, (a) accessing data not intended for such user or logging onto a server or account which the user is not authorized to access; or (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; or (c) accessing or using the Site or any portion thereof without authorization, in violation of these Terms of Use or in violation of applicable law. You may not use any scraper, crawler, spider, robot or other automated means of any kind to access or copy data on the Site, deep-link to any feature or content on the Site, bypass our robot exclusion headers or other measures we may use to prevent or restrict access to the Site. Violations of system or network security may result in civil or criminal liability. Company will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this Site. In the event access to the Site or a portion thereof is limited requiring a user ID and password (“Protected Areas”), you agree to access Protected Areas using only your user ID and password as provided to you by Company. You agree to protect the confidentiality of your user ID and password, and not to share or disclose your user ID or password to any third party. You agree that you are fully responsible for all activities occurring under your user ID. Your access to the Site may be revoked by Company at any time with or without cause. You agree to defend, indemnify and hold Company harmless from and against all third party claims, damages and expenses (including reasonable attorneys’ fees) against or incurred by the Company arising out of your breach of these Terms of Use or violation of applicable law, your use or access of the Site, or access by anyone accessing the Site using your user ID and password.The www.gego.io site is available only to individuals who are at least 13 years old.

The Service

The Company provides the Service on an “as is” and “as available” basis to lawful owners of a new, original GEGO Device (hereinafter “you”). You may not use the Service unless you lawfully own a GEGO Device and you may only use GEGO Devices that you own or otherwise have been given permission to use whenever you use the Service. Company reserves the right to improve and change the Service and any element thereof at any time, at Company’s sole discretion.

Subscription to the Service

Use of the Service requires a paid subscription, which may be offered by the Company as a 2-year, annual or as a monthly subscription plan or rental plan. By signing up for the Service, you authorize the Company to charge your credit card for the Service on a up-front recurring monthly, annual or 2-year basis. After signing up for the Service, the Company will automatically renew your subscription at the end of the current subscription period by charging your credit card. You can suspend your subscription to the Service at any time, by following the suspension instructions in the GEGO App. You can reinstate your subscription to the Service at any time by following the instructions in the GEGO App.  Upon the suspension of any Service plan, $ 0.90 p/month will be charged to your credit card to keep active the SIM card in your GEGO Device. This monthly charge will remain in effect until a new Service plan is subscribed by you or you cancel definitively the Service by sending a cancellation notice to support@gego.io . Please note that once the Service is cancelled, to reinstate your GEGO Device a reactivation charge of $ 35.00 will be applied.  Please allow 3 business days prior to the end of your current subscription period to cancel your subscription to the Service, to avoid being charged for the subsequent subscription period. All payments made for your subscription to the Service are non-refundable, unless otherwise noted in the GEGO 30 Day Satisfaction Guarantee. You have the option to switch from a 2-year or annual plan to monthly subscription plan, and vice versa, by sending an email to support@gego.io.  Note that the price of your subscription to the Service will change according to the subscription plan rates offered by the Company, at the time of your subscription plan modification.  Any changes to your subscription plan will not take effect until the following subscription period. The Company reserves the right to modify the price of your subscription to the Service at any time. The Company reserves the right to suspend your subscription to the Service, if the Company is unable to process the subscription renewal charge on your credit card. 

With the GEGO RENTAL PROGRAM, you may cancel your subscription at any time and return the GEGO Device to the Company. You are responsible for return shipping charges. If the GEGO Device is returned damaged beyond normal wear and tear, additional fees may be incurred. You are responsible for lost or stolen GEGO Devices and will be charged the full price ($ 99.95) if the subscription is terminated without returning the device. Cancellation prior to 3 full billing periods will result in a $45.00 administration and refurbishment service fee.

Usage of Services

Disruption of Service

You acknowledge and understand that from time to time the Service may be inaccessible or inoperable due to equipment malfunctions, periodic maintenance procedures, repairs or upgrades which may occur over time. You also acknowledge and understand that Service malfunctions may occur for reasons beyond the Company's control or which are not reasonably foreseeable, including, without limitation, suspension, interruption or failure of telecommunication or digital transmission links, including delays or failures due to your hardware, internet service provider, Mobile Provider, hostile network attacks, network congestion or other failures. You agree that the Company will not be liable to you or to any third party in the event the Service is inaccessible or malfunctions, or for any disruption in the Service. You also acknowledge and understand that the Service includes a cellular modem and antenna system that is built into a much smaller form factor than a typical mobile device.  This smaller form factor may exhibit limited cellular radio coverage compared to the coverage of a typical cellular mobile device.

 Compliances

The Device is certified compliant with applicable FCC, TSA, FAA, IATA and other official requirements when used in the manner prescribed and instructed by the Company.  

The included Instructions Guide highlights the usage modes. 

Online Payments

You can pay for your subscription to the Service on the GEGO App. We accept credit and debit cards and PayPal for payments. If a credit card account is being used for a transaction, Company may obtain pre approval for an amount up to the amount of the payment. If you enroll to make recurring payments automatically, all charges and fees will be billed to the credit card you designate during the setup process. If you want to designate a different credit card or if there is a change in your credit card, you must change your information on the GEGO App.  The Company uses Stripe, and other entrusted, PCI compliant, third party companies, to charge your credit card for device purchase and subscription renewals. The Company does not retain your credit card information on its servers. You represent and warrant that if you are making online payments that (i) any credit card, debit card and bank account information you supply is true, correct and complete, (ii) charges incurred by you will be honored by your credit/debit card company or bank, (iii) you will pay the charges incurred by you in the amounts posted, including any applicable taxes, and (iv) you are the person in whose name the card was issued and you are authorized to make a purchase or other transaction with the relevant credit card and credit card information. All features, content, specifications, devices, accessories and prices of devices, accessories, and services described on the website and apps are subject to change at any time.

Orders Acceptance and Shipping Policy

We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Your account may also be restricted or terminated for any reason, at our sole discretion.  Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our Credit and Fraud avoidance Department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your credit card (or other payment account) has been charged, we will issue a credit to your credit card (or other applicable payment account) in the amount of the charge.  By ordering your GEGO Device, you expressly consent to receive non-marketing text messages including, but not limited to order confirmation, order delivery and other related order information or customer support needs regarding the order at the telephone number(s) that you provide. The Shipping Policy of the Company is to ship the GEGO Devices without delay an to provide competitive shipping fees. Our current primary shipping service in the United States is DHL eCommerce. This service takes approximately  5-7 business days, regardless of where you are located within the United States. The Company's primary warehouse is located in Miami, FL. Delivery time is calculated by “business day,” and excludes Sundays and holidays. All orders placed after 1:00PM EST will be scheduled for pickup on the next business day.

Pre-orders Terms & Conditions

These Pre-Order Terms and Conditions (these “Terms”) govern the placing of pre-orders (“Pre-Order”) with the Company for the Service.  Please read these Terms carefully before submitting your Pre-Order.  By submitting your Pre-Order, you agree to be legally bound by these Terms: When placing a Pre-Order, you will be required to provide certain information, such as your address and billing information. You represent and warrant that all such information is accurate, and you shall ensure that such information is kept current. The Company shall have no responsibility or liability for inaccurate information or information that later becomes outdated, and shall have no obligation to make efforts to determine the correct contact or shipping information. You can update your information at any time prior to the Device being shipped by sending an email to support@gego.io. The expected shipping date is subject to reasonable delays in manufacturing and/or delivery.  Such date is only an estimate, is subject to change, and the Company does not represent or warrant that it will be able to ship the Product by an estimated date.  As a result, in the event that a delay arises and the estimated shipment and/or release of the product is not met, the Company is not responsible for any damages that may occur due to the delay, nor shall it be obligated, except as set forth in these Terms, to provide any discounts, refunds or credits due to any such delays. The GEGO Device will be shipped in the order in which your Pre-Order is received by the Company.  Shipments will be made Monday – Friday, excluding holidays, unless otherwise noted.

Quantity Limits and Dealer Sales

Company reserves the right, at our sole discretion, to limit the quantity of items purchased per person, per household or per order. These restrictions may be applicable to orders placed by the same account, the same credit card, and also to orders that use the same billing and/or shipping address. We will provide notification to the customer should such limits be applied. Please note that certain orders constitute improper use of the Company and its services. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Your account may also be restricted or terminated for any reason, at our sole discretion. The Company also reserves the right, at our sole discretion, to prohibit sales to dealers or resellers. For purposes of these Terms of Use, reselling shall be defined as purchasing or intending to purchase any product(s) from the Company for the purpose of engaging in a commercial sale of that same product(s) with a third party not expressly pre-approved in writing by the Company.

Accuracy and Integrity of Information; Colors

Although Company attempts to ensure the integrity and accuracy of the Site, it makes no representations, warranties or guarantees whatsoever as to the correctness or accuracy of the Site and Content thereon. It is possible that the Site could include typographical errors, inaccuracies or other errors, and that unauthorized additions, deletions and alterations could be made to the Site by third parties. In the event that an inaccuracy arises, please inform Company so that it can be corrected. Company reserves the right to unilaterally correct any inaccuracies on the Site without notice. Information contained on the Site may be changed or updated without notice. Additionally, the Company shall have no responsibility or liability for information or Content posted to the Site from any non-Company affiliated third party. We have made significant efforts to accurately display the colors of our products that appear on the Site. However, as the actual colors you see will depend on your monitor or mobile device, we cannot guarantee that your monitor's or screen's display of any color will be accurate.

Typographical Errors and Incorrect Pricing

In the event a product or service is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, we shall have the right to refuse or cancel any orders placed for product / service listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit or debit card charged. If your credit or debit card has already been charged for the purchase and your order is canceled, we shall promptly issue a credit to your credit or debit card account in the amount of the incorrect price.

Ownership of the Apps and Content

The GEGO App, all Contents within the GEGO App and any other material made available for download are the property of the Company, or its licensors or suppliers, as applicable. The GEGO Device and Service are protected by US and international copyright and trademark laws. The contents of the GEGO App, including without limitation to all data, files, documents, text, photographs, images, audio, and video, and any materials accessed through or made available for use or download through the  GEGO App (“Content”) may not be copied, distributed, modified, reproduced, published or used, in whole or in part, except for purposes authorized by these Terms of Use or otherwise approved in writing by the Company.

Software Updates

In connection with providing the Service, the Company may elect to update the software of the GEGO App or the GEGO Device at any time. These updates may include bug fixes, feature enhancements or improvements, or entirely new versions of software. You agree that the Company may automatically deliver such updates to you as part of the Service and you shall receive and install them as required, and you acknowledge and agree that the Service, or portions thereof may not properly operate should you fail to do so. You further agree that all updates will be deemed part of the Service and will be subject to these Terms of Use.

GEGO Apps Licenses

In order to use the Service, you will need to download and install the GEGO App. The Company hereby grants you a non-exclusive, non-transferable, revocable, limited license to use the GEGO App and the Company software related to the Service solely on GEGO devices that you own or manage. You represent and warrant to us that you have the right to install and operate the GEGO App on such devices you are using. You may not remove, obscure, modify or disable any proprietary notices of Company on any part of the Service. You may not use the Service for any purpose that is illegal or potentially harmful to another party, including Company. You may not sell, sublicense, assign or otherwise transfer the Service to any third party for any reason without the written consent of the Company.The following additional terms and conditions apply with respect to the Service if used on an Apple iOS-powered mobile device (“iOS App”): You acknowledge that these Terms of Service are concluded between you and Company only, and not with Apple. Company, and not Apple, is solely responsible for Company’s iOS App and the services and Content available thereon. You agree that your license to use the iOS App is limited to an Apple iOS-powered mobile device that you own or control and that your use of Company’s iOS App shall be subject to the Usage Rules set forth in Apple’s then-current App Store Terms of Service.You and the Company agree that Apple shall have no obligation to provide maintenance and support services with respect to the Company’s iOS App. To the maximum extent permitted by applicable law, Apple will have no warranty obligation whatsoever with respect to Company’s iOS App. You agree that the Company, and not Apple, is responsible for addressing any claims by you or any third party relating to Company’s iOS App or your possession and/or use of Company’s iOS App, including, but not limited to: (i) product liability claims; (ii) any claim that the iOS App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation. You agree that the Company, and not Apple, is responsible for the investigation, defense, settlement and discharge of any third party intellectual property infringement claim related to Company’s iOS App or your possession and use of Company’s iOS App.You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties. You and the Company agree that Apple and Apple’s subsidiaries are third party beneficiaries to the terms of service applicable to Company’s iOS App. Upon your acceptance of the Terms of Use, Apple will have the right (and will be deemed to have accepted the right) to enforce the Terms of Service against you as a third party beneficiary thereof. The following additional terms and conditions apply with respect to the Service if used on an Android-powered mobile device (“Android App”): You acknowledge that these Terms of Service are concluded between you and Company only, and not with Google, Inc. (“Google”). Company, and not Google, is solely responsible for Company’s Android App and the services and Content available thereon.You agree that your use of Company’s Android App shall be subject to the then-current Android Market Terms of Service. Google Inc., as provider of the Android Market, shall have no obligation or liability to you with respect to Company’s Android App or these Terms of Service.You acknowledge and agree that Google is a third party beneficiary to the Terms of Use applicable to the Company’s Android App.

 
Third Party Software

The Service may contain or otherwise incorporate the use of portions of software being the sole property of third parties. Any such software is provided subject to the terms and conditions of such third party. Third party software used in connection with the Service may include, but is not limited to:

Google Maps: You agree and understand that by using the Service, you agree to be bound by Google’s Terms of Use available at https://developers.google.com/maps/terms and Google’s privacy policy, as amended by Google from time to time, currently available at http://www.google.com/privacy.html.

Apple Maps: You agree and understand that by using the Service, you agree to be bound by Apple, Inc.’s (“Apple’s”) Terms of Use available at https://www.apple.com/legal/internet-services/maps/terms-en.html and Apple’s privacy policy, as amended by Apple from time to time, currently available at https://www.apple.com/legal/privacy.

Your Mobile Service Provider

You acknowledge that the terms of any agreement with your respective mobile network provider (“Mobile Provider”) will continue to apply when using the Service with your smartphone or other mobile device. Consequently, you may be charged by your Mobile Provider, or any applicable third parties, for access to its/their network connection services while you are accessing the GEGO App. You accept responsibility for any such charges that arise.

GEGO Apps Access, Security and Restrictions; Passwords

You are prohibited from violating or attempting to violate the security of the Service, including, without limitation, (a) accessing data not intended for such user or logging onto a server or account which the user is not authorized to access; or (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; or (c) accessing or using a GEGO Device, the GEGO App or any portion thereof without authorization or in a way that is unintended, in violation of these Terms of Use or in violation of applicable law.  You may not, and you agree that you will not permit any third party to, decompile, disassemble, or reverse engineer any object code that is part of the GEGO App, or attempt to reverse engineer, reconstruct, identify, or discover any source code of any such software, the structure, sequence, or organization of such source code or any algorithms, methods, or models contained therein. Violations of security may result in civil or criminal liability. The Company will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any GEGO Device, software or routine to interfere or attempt to interfere with the proper working of any GEGO Device, the GEGO App or any activity being conducted on the GEGO App. In order to use the Service, you must register and install the GEGO App. Access to the Service is limited requiring a user ID and password, or validated and authenticated email sign-in. You agree that all information about you that you provide to access the Service, and during use of the Service, is truthful, and you agree not to use any aliases or other means to mask your true identity. You agree that any email accounts used in connection with your access to and use of the Service belong to you and not any other person. You agree to protect the confidentiality of your user ID and password, and not to share or disclose your user ID or password to any third party. You agree that you are fully responsible for all activities occurring under your user ID. If you suspect any unauthorized use of your user ID or your account, you should change your password and/or contact Company immediately. Your access to the Service may be revoked by the Company at any time with or without cause. You agree to defend, indemnify and hold the Company harmless from and against all third party claims, damages and expenses (including reasonable attorneys’ fees) against or incurred by the Company arising out of your breach of these Terms of Use or violation of applicable law, your use or access to the Service, or access by anyone accessing the Service using your user ID. For security purposes, transfer of any component of the Service or the Service in whole to another party, via a resale or otherwise, is strictly prohibited.

Disclaimer of GEGO App Warranties

The Company does not warrant that access to or use of the GEGO App will be uninterrupted or error-free or that defects in the GEGO App will be corrected. The GEGO App, including any content or information contained within it or any app-related service is provided "as is" with all faults, with no representations or warranties of any kind, either expressed or implied, including, but not limited to; the implied warranties of merchantability, fitness for a particular purpose, quality of information, quiet enjoyment, and title/non-infringement. Company does not warrant the accuracy, completeness or timeliness of the information obtained through the GEGO App or the GEGO Device.The Customer assumes total responsibility and risk for the use of the GEGO App and related services.

Limitation of Liability Regarding Use of the GEGO App

The Company and any third parties mentioned in the GEGO App are neither responsible nor liable for any direct, indirect, incidental, consequential, special, exemplary, punitive, or other damages whatsoever (including, without limitation, those resulting from lost profits, lost data or business interruption) arising out of or relating in any way to the GEGO App, App-related services, content or information contained within the GEGO App, and/or any linked website, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages. Except as otherwise provided above, your sole remedy for dissatisfaction with the service is to stop using the Service. To the extent of any aspects of the foregoing limitations of liability are not enforceable, except as otherwise provided above, the maximum aggregate liability of the Company to you with respect to your use of the Service is $ 300.00 (Three hundred US Dollars) . 

GEGO refund policy

The Company is proud to maintain a 98% customer satisfaction rate and offers world class customer service and support. In case you are not entirely satisfied with your purchase, you may return your GEGO Device within 30 days of the purchase date. The GEGO device must be in its original condition including cable and packaging. If you have not activated/used the GEGO Device during the 30 days period after the purchase we will refund the amount paid. If you have activated/used the GEGO Device during that period we will refund the purchase price less $ 23.00 for restocking and SIM card activation. How to return a device: Please email the proof of purchase and the GEGO Device ID # (found on the label) to https://support.gego.io/hc/en-us/requests/new to receive an RMA (Return Merchandise Authorization). Upon receipt of the device our Support team will contact you and issue a credit or a refund of the purchase price paid, less shipping restocking and SIM card fees when applicable.

Note: The Company can only refund orders placed directly through its website www.gego.io. If you purchased your GEGO Device through an authorized reseller (such as Amazon), please contact them for refund instructions. Refunds will be issued in the same method of payment as the original purchase and may take up to 10 business days from the day we receive the returned device.

Defective or Damaged GEGO Devices

The GEGO Device is designed to endure the rigors of typical tracking activities but it is not possible to anticipate all the circumstances the GEGO Device may encounter, including outright abuse of the device. If you observe any defects with the GEGO Device, such as cuts, tears, deformed housings, damaged or loose parts, etc. or notice unusual heating or swelling of the GEGO Device, then the device should not be used and should be returned to the Company for warranty consideration or replaced to the extent provided in this Terms of Use.

GEGO Global tracker Limited Warranty

The Company warrants to the original purchaser of the GEGO Device from the Company's website or from an officially authorized reseller (the “Purchaser”) that the GEGO Device will be free from defects in workmanship or material appearing within 12 months from the date of purchase and under normal consumer usage . This warranty may not be transferred to any subsequent buyer.This warranty does not cover any GEGO Device failure caused by abuse, intentional damage, or use of the device in violation of Company’s instructions. As the Purchaser’s only remedy, and Company’s only responsibility, for any defect in the GEGO Device, Company will either, at the Company's option; replace the device; repair the device or refund the price paid by the Purchaser for the device.The following are excluded from coverage under this warranty: a. Normal Wear and Tear. Periodic maintenance, repair and replacement of parts due to normal wear and tear are excluded from coverage; b. Ornamental Decorations. Ornamental decorations such as emblems, graphics, rhinestones, and their settings, and other decorative elements, are excluded from coverage; c. Batteries. Only batteries whose fully charged capacity falls below 80% of their rated capacity and batteries that leak are covered by this limited warranty; d. Abuse & Misuse. Defects or damage that result from: (i) improper operation, storage, misuse or abuse, accident or neglect, such as physical damage (cracks, scratches, etc.) to the surface of the product resulting from misuse; (ii) contact with liquid, water, rain, extreme humidity or heavy perspiration, sand, dirt or the like, extreme heat, or food; (iii) use of the device or accessories for other purposes or subjecting the device or accessory to abnormal usage or conditions; or (iv) other acts which are not the fault of the Company and/or the GEGO Device, are excluded from coverage; e. Unauthorized Service or Modification. Defects or damages resulting from service, testing, adjustment, installation, maintenance, alteration, including without limitation, software changes, or modification in any way by someone other than the Company, or its authorized service centers, are excluded from coverage; f. Altered Products. Devices or accessories with (i) serial numbers or date tags that have been removed, altered or obliterated; (ii) broken seals or that show evidence of tampering; (iii) mismatched board serial numbers; or (iv) nonconforming or non-GEGO housings, antennas, or parts, are excluded from coverage; g. Communication Services. Defects, damages, or the failure of products and Services due to any communication service or signal you may subscribe to or use with the products and Services is excluded from coverage.To make a claim under this warranty, the Purchaser must provide proof of purchase of the GEGO Device and make a written claim to Company using the contact details set out below, within 30 days after the defect was discovered. As a condition to receiving the remedy, the Purchaser may be required by the Company, at the Purchaser’s expense, to return the Device to the Company and to pay for any necessary return freight for a repaired or replacement device. For more information on the GEGO Device warranty, please contact:  support@gego.io 

GEGO GPS Hardware Lifetime warranty

Definition: Lifetime warranty is a guarantee that a manufacturer will repair or replace any defective parts for their products at no cost to the customer. The “lifetime” may reference the suggested lifetime of the product when used as intended and during the time that the product is in production. (It does not mean the lifetime of the buyer).

Lifetime of the product: The products eligible for the lifetime warranty are covered only to the original buyer, for the lifetime of the product as specified above.

Conditions

• The GEGO GPS must have been activated and had at least 6 months of subscription plan or 1 annual plan.
• Products covered by this warranty are warranted to the original owner against manufacturing defects in materials and workmanship for the lifetime of the product, except for certain exclusions identified below.
• If your product covered by this warranty fails due to a manufacturing defect, we will repair it without charge, or replace it, at our discretion.
• Only unaltered and unmodified products and original workmanship are covered by the lifetime warranty.
• Return shipping costs of defective units under this Warranty must be paid by the customer. The manufacturer will not be liable for lost in-bound packages. 
• Products repaired or replaced under warranty will be shipped back to the customer free of charge.
• Lifetime warranty turnaround time is currently approximately 3 weeks, but may vary by location.

Exclusions

• This lifetime warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. 
• Damage due to normal wear and tear such as rips, tears, abrasion or UV degradation, misuse or neglect usaga is excluded under our warranty policy.
• Return shipping costs of defective units under this Warranty must be paid by the customer. The manufacturer will not be liable for lost in-bound packages. 
• Products repaired or replaced under warranty will be shipped back to the customer free of charge. 
• Please note that warranty turnaround time is currently approximately 3 weeks, but may vary by location.

This warranty is available only in the United States and Canada and applies only to products purchased from our online stores. (www.GEGO.io and www.LUGLOC.com)

To return a deffective GEGO Device please email the proof of purchase or order # to https://support.gego.io/hc/en-us/requests/new to receive instructions and an RMA (Return Merchandise Authorization).

Disclaimer of GEGO Device Warranties

There are no express warranties with respect to the GEGO Device other than the warranty set forth in these Terms of Use. Any implied warranty of merchantability or fitness for any particular purpose are limited to the duration of the express warranty above. Some countries, states or jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

Termination of Access; Removal of Content of Features

In addition to any right or remedy that may be available to Company under these Terms of Service or applicable law, we may suspend, limit or terminate your account, or all or a portion of your access to the Service, at any time with or without notice in the event (i) you have breached these Terms of Use, (ii) such action is necessary to prevent harm to any party or liability to Company or (iii) a required payment with respect to your Service is delinquent. Additionally, notwithstanding any other provision of these Terms of Use, the Company reserves the right to change, suspend, remove or disable access to any Content, features or other materials comprising a part of the Service at any time without notice. In no event will the Company be liable for the removal of or disabling of access to any such content, features or materials. By electing to gift a GEGO Device and/or Service to someone instead of receiving it yourself, you agree to give ownership of device and/or the Service to the gift recipient.  After gifting, you will not be able to add the Service to your own GEGO App unless so authorized by the gift recipient.

Export Policy and Restrictions

You acknowledge that the GEGO Device and Service, which may include technology and software, are subject to the customs and export control laws and regulations of the United States of America and may also be subject to the customs and export laws and regulations of the country in which the products are manufactured and/or received. By purchasing, downloading or using technology or software in connection with the Service, you agree to abide by the applicable laws, rules and regulations - including, but not limited to the Export Administration Act and the Arms Export Control Act - and you represent and warrant that you will not transfer, by electronic transmission or otherwise, the software or technology to a foreign national or a foreign destination in violation of the law. By purchasing a GEGO Device, you agree that you will not use any such GEGO Device, or provide such GEGO Device to any person, who is forbidden from receiving the product under the Export Administration Regulations or any economic sanctions maintained by the U.S. Department of Treasury. U.S. antiboycott regulations, or U.S. economic sanctions, including the export and antiboycott restrictions found in the Export Administration Regulations or the sanctions regulations administered by the U.S. Office of Foreign Assets Control. You shall indemnify and hold harmless the Company from all claims, demands, damages, costs, fines, penalties, attorneys’ fees and all other expenses arising from your failure to comply with this provision and/or applicable export control, antiboycott, or economic sanctions laws and regulations.

Emergency Use Disclaimer

The GEGO Device is intended for use as a recreational location device. The Service is not a failsafe security system. The Service is not compatible with 911 or similar emergency telephone number or location systems. Therefore, proper safety precautions should always be used especially with children and adults.

Limitation of Liability Regarding Use of the GEGO Device

Under no circumstances, whether for breach of warranty, negligence or other tort, or on any strict liability theory, will the Company be liable for any incidental or consequential damages in any way related to the GEGO Device. Some countries, states or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you.

Disclaimer of Warranties

The Company does not warrant that access or use of the www.gego.io site will be uninterrupted or error-free or that defects in the site will be corrected. The  www.gego.io  site including any content or information contained within it or any site-related service is provided "as is",  with all faults, with no representation or warranties of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, quality of information, quiet enjoyment and title/non-infringement. The Company does not warrant the accuracy, completeness or timeliness of the information obtained through the www.gego.io site. You assume total responsibility and risk for your use of the  www.gego.io site, site-related services, and linked websites. The Company does not warrant that files available from download will be free from viruses, worms, Trojan horses or other destructive programming. You are responsible for implementing procedures sufficient to satisfy your needs for data backup and security. Warranties relating to products or services offered, sold and distributed by the Company are subject to separate warranty terms and conditions expressed in these Terms of Use and are provided with or in connection with the applicable products or services.

Revisions; General

The Company reserves the right, in its sole discretion, to terminate your access to all or part of the Service, with or without cause, and with or without notice. In the event that any of the Terms of Use are held by a court or other tribunal of competent jurisdiction to be unenforceable, such provisions shall be limited or eliminated to the minimum extent necessary so that these Terms of Use shall otherwise remain in full force and effect. These Terms of Use constitute the entire agreement between Company and you pertaining to the subject matter hereof. In its sole discretion, the Company may from time-to-time revise these Terms of Use by updating this posting. You should, therefore, periodically visit this page to review the current Terms of Use, so you are aware of any such revisions to which you are bound. Your continued use of the Service after revisions to these Terms of Use shall constitute your agreement to the revised Terms of Use. Certain provisions of these Terms of Use may be superseded by expressly designated legal notices or terms located on particular pages within the App. Please note that all terms, conditions, policies and/or procedures are subject to change without prior notice.

Links to Other Sites

The Company makes no representations whatsoever about any other website that you may access through  www.gego.io . When you access a non-company website, please understand that it is independent from the Company, and that the Company has no control over the content on that website. In addition, a link to a non-company website does not mean that the Company endorses or accepts any responsibility for the content, or the use, of the linked website. It is up to you to take precautions to ensure that whatever you select for your use or download is free of such items as viruses, worms, Trojan horses, and other items of a destructive nature. If you decide to access any of the third party websites linked to  www.gego.io , you do this entirely at your own risk.

User Generated Content, Reviews, Feedback and other Postings to the GEGO Site

If you submit, upload or post any comments, ideas, suggestions, information, files, videos, images or other materials to us or our site www.gego.io  (“User Generated Content”), you agree not to provide any User Generated Content that (1) is defamatory, abusive, libelous, unlawful, obscene, threatening, harassing, fraudulent, pornographic, or harmful, or that could encourage criminal or unethical behavior, (2) violates or infringes the privacy, copyright, trademark, trade dress, trade secrets or intellectual property rights of any person or entity, or (3) contains or transmits a virus or any other harmful components. You agree not to contact other  www.gego.io  users through unsolicited email, telephone calls, mailings or any other method of communication. You represent and warrant to the Company that you have the legal right and authorization to provide all User Generated Content to the Company for the purposes and the Company’s use as set forth herein. The Company shall have a royalty-free, irrevocable, transferable right and license to use the User Generated Content in whatever manner the Company desires, including without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such User Generated Content and/or incorporate such User Generated Content into any form, medium or technology throughout the world. The Company is and shall be under no obligation (1) to maintain any User Generated Content in confidence; (2) to pay you any compensation for any User Generated Content; or (3) to respond to any User Generated Content. The Company does not regularly review posted User Generated Content, but does reserve the right (but not the obligation) to monitor and edit or remove any User Generated Content submitted in  www.gego.io . You grant the Company the right to use the name that you submit in connection with any User Generated Content. You agree not to use a false email address, impersonate any person or entity, or otherwise misled as to the origin of any User Generated Content. You are and shall remain solely responsible for the content of any User Generated Content you make. The Company and its affiliates take no responsibility and assume no liability for any User Generated Content submitted by you or any third party. You agree to defend, indemnify and hold the Company harmless from and against all third party claims, damages and expenses (including reasonable attorneys’ fees) against or incurred by the Company arising out of any User Generated Content you post or allow to be posted to the Site.

Claims of Copyright Infringement

We disclaim any responsibility or liability for copyrighted materials posted on our site.  If you believe that your work has been copied in a manner that constitutes copyright infringement, please follow the procedures set forth below. The Company respects the intellectual property rights of others and expects its users to do the same. In accordance with the Digital Millennium Copyright Act ("DMCA"), we will respond promptly to notices of alleged infringement that are reported to the Company’s Designated Copyright Agent identified below.

Notices of Alleged Infringement for Content Made Available on the Site

If you are a copyright owner, authorized to act on behalf of one, or authorized to act under any exclusive right under copyright, please report alleged copyright infringements taking place on or through our Site by sending us a notice ("Notice") complying with the following requirements.

1. Identify the copyrighted works that you claim have been infringed.
2. Identify the material or link you claim is infringing (or the subject of infringing activity) and that access to which is to be disabled, including at a minimum, if applicable, the URL of the link shown on the Site where such material may be found.
3. Provide your mailing address, telephone number, and, if available, email address.
4. Include both of the following statements in the body of the Notice:

        "I hereby state that I have a good faith belief that the disputed use of the copyrighted material is not authorized by the copyright owner, its agent, or the law (e.g., as a fair use)."

        "I hereby state that the information in this Notice is accurate, under penalty of perjury, that I am the owner, or authorized to act on behalf of the owner of the copyright or of an exclusive right under the copyright that is allegedly infringed."

1. Provide your full legal name and your electronic or physical signature.

Deliver this Notice, with all items completed, to our Copyright Agent:

Daniela Pomares

LUGLOC Inc.

7465-7221 Los Pinos Blvd, Coral Gables, FL 33143.

WARNINGS 

The GEGO Devices are not intended to replace actual supervision of animals, adults, or children. The Company does not guarantee that use of the GEGO Device will enable lost animals, adults, children, or other objects to be found. Your use of the Service is at your own risk.The GEGO Devices are not life saving devices. The GEGO Device's ability to report location depends on many factors. These factors include the availability and quality of cellular service, the line of sight from the GEGO Device to wifi networks, weather conditions, battery strength, and other factors which impact communication services in general. This list is not a complete list of factors which can impair the use of the Service. 

Binding Arbitration.

These Terms of Use provide that all disputes between you and Company that in any way relate to these Terms of Use or your use of the Site will be resolved by binding arbitration. Accordingly, you agree to give up your right to go to court (including in a class action proceeding) to assert or defend your rights under these Terms of Use (except for matters that may be taken to small claims court). Your rights will be determined by a neutral arbitrator and not a judge or jury and your claims cannot be brought as a class action. 

Dispute Resolution; Arbitration Agreement

We will try to work in good faith to resolve any issue you have with the Service, if you bring that issue to the attention of our Customer Service Department. However, we realize that there may be rare cases where we may not be able to resolve an issue to a customer's satisfaction. You and the Company agree that any dispute, claim or controversy arising out of or relating in any way to these Terms of Use or your use of the Service, shall be determined by binding arbitration instead of in courts of general jurisdiction. Arbitration is more informal than bringing a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, and is subject to very limited review by courts. Arbitration allows for more limited discovery than in court, however, we agree to cooperate with each other to agree to reasonable discovery in light of the issues involved and amount of the claim. Arbitrators can award the same damages and relief that a court can award, but in so doing, the arbitrator shall apply substantive law regarding damages as if the matter had been brought in court, including without limitation, the law on punitive damages as applied by the United States Supreme Court. You agree that, by agreeing to these Terms of Use, the U.S. Federal Arbitration Act governs the interpretation and enforcement of this provision, and that you and Company are each waiving the right to a trial by jury or to participate in a class action. This arbitration provision shall survive termination of these Terms of Use and any other contractual relationship between you and Company. If you desire to assert a claim against Company, and you therefore elect to seek arbitration, you must first send to Company, by certified mail, a written notice of your claim ("Notice"). The Notice to Company should be addressed to: 550 NW 29th Street, Miami FLorida 33131, USA ("Notice Address"). If the Company desires to assert a claim against you and therefore elects to seek arbitration, it will send, by certified mail, a written Notice to the most recent address we have on file or otherwise in our records for you. A Notice, whether sent by you or by the Company, must (a) describe the nature and basis of the claim or dispute; and (b) set forth the specific relief sought ("Demand"). If Company and you do not reach an agreement to resolve the claim within 30 days after the Notice is received, you or Company may commence an arbitration proceeding or file a claim in small claims court. During the arbitration, the amount of any settlement offer made by Company or you shall not be disclosed to the arbitrator. You may download or copy a form Notice and a form to initiate arbitration from the American Arbitration Association at www.adr.org. If you are required to pay a filing fee, after Company receives notice at the Notice Address that you have commenced arbitration, it will promptly reimburse you for your payment of the filing fee, unless your claim is for more than US $10,000. The arbitration will be governed by the Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (collectively, "AAA Rules") of the American Arbitration Association ("AAA"), as modified by these Terms of Service, and will be administered by the AAA. The AAA Rules and Forms are available online at www.adr.org, by calling the AAA at 1-800-778-7879, or by requesting them from us by writing to us at the Notice Address. The arbitrator is bound by the terms of these Terms of Service. All issues are for the arbitrator to decide, including issues relating to the scope and enforceability of these Terms of Service, including this arbitration agreement. Unless Company and you agree otherwise, any arbitration hearings will take place in the county (or parish) of your billing address. (If you reside outside of the United States, any arbitration hearings will take place in your country of residence at a location reasonably convenient to you, but will remain subject to the AAA Rules including the AAA rules regarding the selection of an arbitrator). If your claim is for US $10,000 or less, we agree that you may choose whether the arbitration will be conducted solely on the basis of documents submitted to the arbitrator, through a telephonic hearing, or by an in-person hearing as established by the AAA Rules. If your claim exceeds US $10,000, the right to a hearing will be determined by the AAA Rules. Regardless of the manner in which the arbitration is conducted, the arbitrator shall issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the award is based. If the arbitrator issues you an award that is greater than the value of Company’s last written settlement offer made before an arbitrator was selected (or if the Company did not make a settlement offer before an arbitrator was selected), then the Company will pay you the amount of the award or US $1,000, whichever is greater. Except as expressly set forth herein, the payment of all filing, administration and arbitrator fees will be governed by the AAA Rules. Each party shall pay its own costs and attorneys' fees, if any. However, if any party prevails on a statutory claim that affords the prevailing party attorneys' fees, or if there is a written agreement providing for payment or recovery attorneys’ fees, the arbitrator may award reasonable fees to the prevailing party, under the standards for fee shifting provided by law. You and the Company agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding. Further, unless both you and the Company agree otherwise, the arbitrator may not consolidate more than one person's claims with your claims, and may not otherwise preside over any form of a representative or class proceeding. The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim. If this specific provision is found to be unenforceable, then (a) the entirety of this arbitration provision shall be null and void, but the remaining provisions of these Terms of Use shall remain in full force and effect; and (b) exclusive jurisdiction and venue for any claims will be in state or federal courts located in and for Miami, Florida.

General Provisions

Some countries, states, and jurisdictions do not allow the limitation or exclusion of incidental or consequential damages, or limitation on the length of an implied warranty, so the above limitations or exclusions may not apply. This warranty gives you specific legal rights, and you may also have other rights that vary from one legal jurisdiction to another. These Terms of Use constitute the entire agreement between us with respect to the subject matter and supersedes any prior understandings and agreements. These Terms of Use will be governed by and construed in accordance with the laws of the State of Florida, without regard to or application of conflicts of law rules or principles. If any part of these Terms of Use is determined to be invalid or unenforceable by a court of competent jurisdiction, that provision will be enforced to the maximum extent permissible and the remaining provisions of these Terms of Use will remain in full force and effect.

VAT Compliance (UK and EU)
Read more about our compliance with UK and EU taxes here.

Blue Ribbon Bags Luggage Recovery Service:

By using Blue Ribbon Bags luggage recovery service (the "Service"), you fully agree to be bound by the following Terms and Conditions:

Service Inclusion: The Service is included in all subscription plans offered by GEGO, subject to the conditions set forth below.

Service Conditions: In order to use the Service, your GEGO subscription plan must be active at the time you open a luggage recovery case. If your GEGO subscription plan is not active, you will not be able to use the Service.

Third-Party Service Provider: The Service is provided by Blue Ribbon Bags Inc. established in New York, NY, a third-party service provider to GEGO. GEGO is not responsible for the performance of the Service provided by Blue Ribbon Bags.

Limitation of Liability: GEGO shall not be liable for any loss, damage, or delay in the delivery or recovery of luggage(s) that is(are) the subject of a luggage recovery case, regardless of the cause of such loss, damage, or delay. In addition, GEGO shall not be liable for any incidental, consequential, or punitive damages arising out of or in connection with the use of the Service.

Indemnification: You agree to indemnify, defend, and hold harmless GEGO, its officers, directors, employees, agents, and affiliates, from any and all claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with your use of the Service.

Governing Law: These Terms and Conditions shall be governed by and construed in accordance with the laws of Florida, without giving effect to any principles of conflicts of law.

Entire Agreement: These Terms and Conditions constitute the entire agreement between you and GEGO with respect to the Service provided by Blue Ribbon Bags Inc., and supersede all prior or contemporaneous communications and proposals, whether oral or written, between you and [Your Company Name] with respect to the Service.

Blue Ribbon Bags Service Agreement:Please visit the following link for the full conditions and specific instructions to activate the Service in case of lost or delayed luggage: https://www.gego.io/pages/baggage-recovery-serviceBy using the Service,you acknowledge that you have read, understood and accepted these Terms and Conditions and agree to be fully bound by them.

If you have any questions about these Terms of Use, please contact:

LUGLOC Inc.

7465-7221 Los Pinos Blvd, Coral Gables, FL 33143.

Email: info@GEGO.io

+1 866 669 0008
Monday/Friday 9 AM - 5 PM EST.